In full compliance with EU law, Malaga Airport welcomes and looks after passengers with physical disabilities free of charge.
The most common airline and airport passenger categories include:
WCHC – Passengers requiring full assistance who must be accompanied to their seats and need personal care. If the trip is in excess of three hours they must be accompanied.
WCHR – Passengers who need assistance to and from the plane but can manage to make their own way to the plane and around the terminal building.
WCHS – Passengers needing assistance in getting around the terminal building and for embarking/disembarking but who can get around once inside the plane.
DEAF – Passengers with reduced hearing or hearing impediment.
BLIND – Visually impaired passengers.
Malaga Airport has a Passenger Assistance service called sin barreras which you must book in advance, 48 hours before travelling. Booking can be done via your travel agent, your airline, by calling (+34) 902 404 704 or (+34) 913 211 000 or online via the website www.aena.es. You will need to let them know your flight details, arrival time and exact service you require.
For departures, go to one of the meeting points at the pre-arranged time, or at least 2 hours before your flight is due to take off.
There are plenty of well signposted meeting points in and around Malaga Airport – inside and outside the terminal buildings, parking, arrivals forecourt, check-in areas, bus and train station. If the person you are meeting is not there when you arrive at the meeting point, there is an intercom facility to ask for assistance.
Depending on the level of assistance you require, your assistant will accompany you through check-in, security and right up to your seat, and help with any other services you may require while at the airport.
When you arrive at Malaga Airport, you will be assisted to disembark, collect your luggage and take you to whichever meeting point you need to go to within the airport.
Finally, you have the opportunity to give feedback on the service received, make any additional comments or complaints about the service. Simply email firstname.lastname@example.org.
Click here for further information for people with reduced mobility provided on the official AENA website.