In full compliance with European Union law, Málaga-Costa del Sol Airport welcomes and looks after passengers with physical disabilities free of charge.
The most common airline and airport passenger categories include:
WCHC – Passengers requiring full assistance who must be accompanied to their seats and need personal care. If the trip is in excess of three hours they must be accompanied.
WCHR – Passengers who need assistance to and from the plane but can make their own way to the plane and around the terminal building.
WCHS – Passengers needing assistance in getting around the terminal building and for embarking/disembarking but who can get around once inside the plane.
DEAF – Passengers with reduced hearing or a hearing impediment.
BLIND – Visually impaired passengers.
Málaga-Costa del Sol Airport has a special passenger assistance service called “Sin Barreras” (“No Barriers”), which you must book in advance, 48 hours before travelling. Booking can be done via your travel agent, your airline, by calling (+34) 902 404 704 or (+34) 913 211 000, or online via the website www.aena.es. You will need to let them know your flight details, arrival time and the exact service you require.
For departures, go to one of the meeting points at the pre-arranged time, or at least two hours before your flight is due to take off.
There are plenty of well-signposted meeting points in and around Málaga-Costa del Sol Airport: inside and outside the terminal buildings, in the parking, arrivals forecourt and check-in areas, and at the bus stop and train station. If the person you are meeting is not there when you arrive at the meeting point, there is an intercom facility to ask for assistance.
Depending on the level of assistance you require, your assistant will accompany you through check-in, security and right up to your seat, and help with any other services you may require while at the airport.
When you arrive at Málaga-Costa del Sol Airport, you will be assisted to disembark and collect your luggage, and be escorted to whichever meeting point you need to go to within the airport.
Finally, you have the opportunity to give feedback on the service received, and make any comments or complaints about the service. Simply email firstname.lastname@example.org.
Further information for passengers with reduced mobility is provided on the official Aena website.