In October, Málaga-Costa joined Palma de Mallorca and Alicante-Elche as the first three airports in the Aena network to offer an exclusive and personalised Meet & Assist service to passengers. Aena also plans to implement the service – which, as the name indicates, assists passengers with airport procedures and processes, for both departures and arrivals – gradually at other airports.
The Meet & Assist service can be provided to passengers, families, groups or unaccompanied minors from €100 (arrivals) or €200 (departures) – or €50 or €100, respectively, when taking into account the 50 per cent launch discount promotion.
At Málaga-Costa del Sol Airport the service is available from 6am to 11pm (September-June), and 6am to 2.30am in July and August. It is only provided for passengers with a valid transport ticket, and the purchase must be made at least 72 hours in advance, on the Aena website.
- Welcome, exclusive passenger attention and accompaniment.
- Assistance with luggage check-in.
- Accompaniment and assistance through customs.
- Preferential access at checkpoints (“Fast Lane”).
- Aena Vip Lounge stay with the following services – catering, newspapers and magazines, flight information, internet access, premium Wi-Fi, children’s area, work area and meeting rooms.
- Assistance with baggage reclaim.
- Information and help with transits and connecting flights.
- Farewell and help with transfers and transport services.
According to Aena, this new initiative has been developed as part of the state airport authority’s ongoing objective of improving the user experience at its network of airports, and also responding to current demand for a service that is already provided at other European airports such as Heathrow, Frankfurt and Schipol.
For information about other key services at Málaga-Costa del Sol Airport, check out our At the Airport section.
Record Two Million Passengers
Málaga-Costa del Sol Airport topped two million passengers in September for the first time in its 100-year history. A total of 2,026,920 travellers passed through the airport, 2.4 per cent more than during the same month in 2018 – thus setting a new record for September, and only 200,000 below the peak August summer figure.